1.0 Important: Purchasing an IIB ticket automatically binds the passenger to the following terms and conditions of carriage :
- “Passenger” means the person whose name appears on the ticket.
- “Carrier” means Inter Island Boat (IIB).
- “Ticket” document issued by IIB contains as a minimum : Name, ticket number, booking number, Journey, Time of boarding, departure time and date.
3.0 Law Enforcement: Unless stated otherwise, the contract for transportation of passengers and luggages will be governed by the Laws of Seychelles. By confirming a booking with IIB you agree to the following Terms and Conditions. The contract with IIB becomes binding for both parties from the time that payment is received and booking confirmed.
4.0 Damage to persons: The carrier’s liability is limited to the extent of the governing Laws of
Seychelles and any International Conventions ratified by the Government of Seychelles.
5.0 Payment: Full payment is due at the time of booking confirmation. Unless you are eligible for credit facilities. Payment methods include:
a) Online: major credit or debit cards,
b) Over the counter: major credit or debit cards, cash and company cheques.
Payment fees may apply to certain payment methods.
6.0 Cancellation: Tickets issued on standard rate may be cancelled 3 hours before departure subject to a 25% cancellation fee. Tickets cancelled beyond the time limit or upon boarding will lose their validity. Tickets cancelled less than 3 hours prior to departure shall be non-refundable. However, the passenger at the discretion of IIB may have the option to purchase a new ticket at a discounted price.
If entitled to a re-imbursement, the tickets paid by credit card on the website can be reimbursed to the credit card which was used for purchase. Tickets paid by cash and cheque will be reimbursed by bank transfer or by cheque within 10 working days. All refunds are subjected to Management approval.
With the exception of Special Priced tickets including all promotions and Early Bird offers, tickets can be changed only once, up to three hours from the actual departure time at a fee of 25 SCR per ticket. Tickets are non-transferable.
In cases of Loss or theft, the purchase of a new ticket is required if the carrier is not notified at least 3 hours prior to departure. In the event that such notification is received by the carrier within the stipulated time, the passenger will be required to produce a Police report in order to obtain a refund. This is subject to a 25% cancellation fee.
8.0 Upon boarding, the passenger must present:
- Identification (ID Card, Driving Licence, GOP Permit or Passport)
9.0 Boarding rules:
The passenger must be presented for boarding half an hour before departure time as stipulated on the ticket.
Controls: At any time, in ports or on board, identity checks, tickets and documents checks can be made. Valid supporting documents must be made available at all times during the travel.
10.0 Passenger health status:
Special health condition must be declared at the time of booking. The company reserves the right to deny boarding to passengers who require medical assistance when travelling unaccompanied by doctors, nurses or any other medically qualified person.
The Duty captain and any other crew reserves the right to deny boarding to anyone with a physical or mental condition, and or appearing to be under the influence of drugs, hallucinogenic, or alcohol. Passengers boarding the vessel under the above conditions, shall be held responsible for damage to his/her own person, the hull, equipment, injuries to third parties and property.
11.0 State of health of passengers – Pregnant women
In the absence of a medical certificate attesting to fitness to travel, the Duty Captain and crew reserves the right to refuse passage to any pregnant passenger.
Pregnant passengers boarding the vessel do so completely at their own risk. By boarding the vessel the pregnant person assumes all the risks and liabilities which may arise from her condition.
12.0 Passengers with reduced mobility
Passenger with reduced mobility, should present themselves well before the start of operations for priority boarding.
13.0 Responsibility and specific obligations of the passenger
13.1 Disclaimer: The passenger shall be held liable for any damage caused (by him/her or any person in his/her custody), to the ship, its facilities and amenities, other passengers, staff and third parties.
13.2 Minors: Children under 12 should be accompanied and supervised at all times. The carrier will not be liable for any injuries sustained by the unaccompanied minor.
13.3 Weapons: It is forbidden for passengers to board firearms, bladed weapons, ammunition, explosives, fuel or other flammable substances without the written permission of the carrier and the legal authorities.
13.4 Baggage unlawful detention: The passenger who holds in his luggage or introduces onboard illegal objects or contraband substances will be liable for damages, fines or penalties arising.
14.0 Responsibility and rights of the carrier
14.1 Changes or cancellations of departures for vessels: The carrier shall not be liable for loss or damage in respect of changes and cancellation of departure of vessels in cases of:
- Route change
- Acts of war
- Force majeure
Either on land or at sea.
The carrier reserves the right not to undertake crossings under bad weather conditions, which may cause a threat to navigation safety and cause discomfort to passengers. Passengers will be refunded for the full fare under such circumstances. Provided that the passenger is refunded the full fare the passenger waives all its rights to sue the carrier for any other losses the passenger may have incurred.
14.2 Value object: The carrier is not responsible for theft, loss, possible damage of valuables, money, documents, manuscripts, and any other items kept in luggage.
14.3 Hand luggage should remain in the exclusive custody of the passenger. In any event, the amount of the lump sum compensation for negligence of the company shall not exceed the sum of Eur200.
Luggage should be formally registered at the Cargo Department with a formal receipt of payment. Any claims for damages should be accompanied by a luggage receipt. In the absence of a receipt the claim will be considered null and void.
The company will not be held responsible for any damage to the luggage itself such as, wheels and hand set.
15.0 Complaints: Any complaints or damage of any kind should be reported immediately to the Duty Captain. This report must be documented by the Duty Captain and countersigned by the passenger. This does not mean acceptance of responsibility and or recognition of any kind by the carrier. Claims not accompanied by this damage report will not be accepted or considered by the carrier.
16.0 Online Booking
16.1 Booking and Reservations: The online booking is a secured procedure, with real time pricing and Seats availability Information.
The prices displayed upon request are guaranteed throughout the duration of the user’s login session to the site www.catcocos.com
The booking is confirmed upon successful acceptance of credit card payment. An itinerary with booking details is automatically displayed and sent to the email address provided upon booking.
A receipt will also be provided as proof of payment. Online bookings carries no booking fees.
17.0 Method of payment – Bank Transaction: Accepted payment methods are: credit card (CB, VISA, EUROCARD and MASTERCARD). The payment transaction is carried out at the time of ticket purchase. The financial partner of Inter-Island Boat (IBB) is Barclays.
18.0 NO SMOKING (see legislation)
Smoking is not permitted within any passenger area onboard the carrier.
19.0 Claims nearby company: For any claims or compensation the passenger may contact the company’s customer service:
INTER ISLAND BOAT LTD
PO BOX 356